Privacy Policy

Introduction

VRELAB LLP (“Vrelab”, “we”, “our” or “us”) respects your privacy. This policy explains how information is handled when you visit our website, contact us or discuss our services. Project-specific handling of client or end-user data may also be covered by a separate agreement or privacy notice.

Information We Collect

• Enquiry details: Your name, email, phone number, company, service interest and any information you include in our contact form.
• Communications: Correspondence and information you send when discussing a project or requesting support.
• Technical information: Our hosting and third-party providers may receive your IP address, browser information, device details and request logs when serving the website or media.
• Project information: Materials and information you choose to provide for an agreed engagement.

Please do not send sensitive personal information or confidential project files through the general enquiry form.

How We Use Your Information

• Respond to enquiries and discuss your requirements.
• Prepare proposals and deliver or support agreed services.
• Maintain business records and manage client communications.
• Operate and protect the website, troubleshoot problems and prevent misuse.
• Meet applicable legal obligations and resolve disputes.

If we send optional marketing communications, we will seek consent where required and provide a way to opt out.

Information Sharing

We do not sell your personal information. We may share information with providers supporting website hosting, enquiry delivery, email and project delivery, to the extent needed for those purposes. We may also disclose information when required by law or to protect legal rights and safety.

The contact form sends the information you submit through FormSubmit for delivery to Vrelab. Embedded videos and thumbnails are provided by YouTube/Google. These providers handle information under their own policies, and their systems may process information outside India.

Cookies, Media and Tracking Technologies

The website includes YouTube thumbnails and privacy-enhanced YouTube video embeds. Thumbnail requests can send technical information to Google. On desktop, hovering over a work preview can load and play an embedded video; tapping Play also loads the player. This connects your browser to YouTube and may involve device storage or similar technologies governed by Google’s Privacy Policy.

You can manage cookies and site storage through your browser settings. Blocking third-party content may prevent videos or other features from working. We have not added a separate advertising or analytics tracker to the current website; hosting and media providers may maintain their own operational logs.

Data Security

We take reasonable care when handling information and use measures appropriate to the services involved. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please contact us if you believe information shared with us has been compromised.

Your Choices and Rights

You can contact us to request access to, correction of, or deletion of personal information you have provided, or to withdraw consent where processing relies on it. Other rights, including restriction, objection or portability, depend on the law applicable to you. We may need to verify your identity and retain information where legally required. Withdrawing consent does not affect prior lawful processing and may affect services that require that information.

For privacy questions, requests or grievances, email info@vrelab.in with the subject “Privacy request”. We will review and respond in accordance with applicable requirements.

Data Retention

We retain information for as long as needed to respond to your enquiry, deliver services, keep necessary business records, comply with legal obligations or resolve disputes. The period depends on the information and purpose. You may contact us to ask about retention or request deletion, subject to applicable requirements.

Third-Party Links

Our website links to external sites, including YouTube. Their privacy practices are governed by their own policies. We do not control those sites and encourage you to review their notices before providing information.

Children’s Privacy

Our business website and enquiry form are intended for adults, not children under 18. We do not knowingly collect children’s personal information through this website. If you believe a child has submitted personal information, contact us so we can review and take appropriate steps to remove it. Any project intended for younger users requires separate, appropriate arrangements.

Changes to This Policy

We may update this policy as our website or practices change. We will publish the revised policy here and update the date above, with additional notice where required.

Contact Us

VRELAB LLP
Crirzone business centre, 1/694, Mugappair East, Ambattur, Chennai, Tamil Nadu 600037
Email: info@vrelab.in
Phone: +91 7305188329