Terms of Service

Agreement to Terms

By accessing our website or using services provided by VRELAB LLP (“Vrelab”, “we”, “our” or “us”), you agree to these Terms of Service. If you do not agree, please do not use our website or services. If you act for a company, you confirm that you are authorised to do so. A signed service agreement or statement of work takes precedence where it conflicts with these terms.

Services

Vrelab builds immersive technology and digital solutions for businesses, including:

• VR/XR development, simulations and training experiences
• AR development and training applications
• Immersive experiences and custom software solutions
• XR consulting and 3D rendering
• Application and game development

Each engagement’s scope, deliverables, supported devices, milestones, acceptance criteria, support and fees will be defined in a separate service agreement or statement of work. Additional work or changes require agreement between the parties.

Client Responsibilities

• Provide accurate information, requirements and materials needed for delivery.
• Provide feedback and approvals in a timely manner.
• Hold the necessary rights and permissions for materials and data supplied to us.
• Pay agreed fees and comply with applicable laws.
• Provide suitable devices, access and a safe environment where needed for testing and deployment.

Intellectual Property

Client materials: You retain ownership of the content, data and intellectual property you provide. You grant us a limited licence to use these materials to deliver the agreed services.

Deliverables: Upon full payment, you own the final deliverables created specifically for you, except as otherwise agreed in writing. The scope of source-code delivery and ownership will be specified in your service agreement.

Our materials and third-party assets: We retain ownership of pre-existing tools, reusable code, templates, processes and methodologies. Third-party software, engines, fonts, models and other assets remain subject to their respective licences. Any rights needed to use these within a deliverable will be described in the project agreement.

Payment Terms

• Fees, taxes, payment milestones and expenses are set out in your service agreement.
• Invoices are due upon receipt unless otherwise agreed.
• Late-payment interest or service suspension applies only as agreed and permitted by law.
• Fees are non-refundable unless your agreement or applicable law provides otherwise.

Confidentiality

We will use reasonable care to protect confidential information you share with us and use it only for the engagement. We may disclose it with your consent, as required by law, or to providers who need it to deliver the services under appropriate confidentiality obligations. This obligation continues after the engagement ends.

Warranties and Disclaimers

We will perform services with reasonable skill and care. Except for commitments in your agreement and rights that cannot be excluded by law, services and website content are provided “as is”, without further express or implied warranties, including merchantability, fitness for a particular purpose or non-infringement.

We do not guarantee specific training, safety, commercial or operational outcomes. Immersive training and simulations support learning and do not replace required professional instruction, certification, supervision or workplace safety procedures. Compatibility and performance depend on agreed hardware and software requirements. We are not responsible for changes to third-party platforms, devices or services outside our control.

Limitation of Liability

To the maximum extent permitted by law, Vrelab will not be liable for indirect, incidental, special, consequential or punitive damages, including lost profits, data or business opportunities. Our total liability relating to a claim will not exceed the fees you paid for the specific services giving rise to that claim, unless your service agreement states otherwise. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.

Indemnification

To the extent permitted by law, you agree to indemnify Vrelab and its partners, employees and agents against third-party claims, losses and reasonable legal expenses arising from your breach of these terms, unlawful use of our services, or infringement of third-party rights by materials you supply. This does not apply to the extent a claim results from our own breach or unlawful conduct.

Termination

Unless your service agreement provides otherwise, either party may terminate:

• For convenience with 30 days’ written notice.
• For a material breach that is not corrected within 14 days after written notice.
• Immediately if the other party becomes insolvent, subject to applicable law.

On termination, you must pay for services performed and agreed expenses incurred up to the termination date. Handover, refunds where applicable, and continued use of deliverables are governed by the service agreement and applicable law.

Force Majeure

Neither party is responsible for delays or failure caused by events beyond its reasonable control, including natural disasters, war, pandemics or widespread infrastructure and third-party service outages. The affected party should notify the other and take reasonable steps to limit disruption.

Changes to Terms

We may update these terms by posting a revised version and changing the date above. Material changes will be identified on this page. Changes do not override a signed project agreement without the agreement of the parties. Continued use of the website after an update constitutes acceptance to the extent permitted by law.

Severability

If a provision is held unenforceable, the remaining provisions continue to apply. Nothing in these terms limits mandatory protections under applicable law.

Contact Us

For questions about these terms or an engagement, contact:

VRELAB LLP
Crirzone business centre, 1/694, Mugappair East, Ambattur, Chennai, Tamil Nadu 600037
Email: info@vrelab.in
Phone: +91 7305188329